Refund and Returns Policy

Thank you for shopping at BUCEPHALUS INNOVATIONS LLC. We value your satisfaction and want to ensure a smooth shopping experience. Please read our return and refund policy carefully.

1. Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received.

  • The item must be in the original packaging.

  • You must provide the receipt or proof of purchase.

To initiate a return, please contact us at 1001 S MAIN ST 10026 KALISPELL MT  59901, or use the return request form on our website.

Note: Certain items are non-returnable.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • A refund will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to appear in your account.

If your return is not approved, we will notify you and send the item back.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

  • We recommend using a trackable shipping service.

4. Non-Returnable Items

We do not accept returns on the following:

  • Sale/clearance items

  • Perishable goods (e.g., food, supplements)

  • Personal care items (e.g., cosmetics, skincare) if opened

  • Customized or made-to-order products

5. Damaged or Wrong Items

If you received a damaged or wrong item:

  • Contact us within 7 days of delivery with photo proof.

  • We will send a replacement or issue a full refund at no extra cost.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange for the same item, contact us at info@biinnovations.org

Questions?

If you have any questions about our return and refund policy, feel free to contact us at info@biinnovations.org